| Surveys
Customer Comments, Suggestions
and our User Satisfaction Index (USI)
Estate
Accounts IP Survey 
Estate
Accounts OR Survey
User
Engagement Strategy 2008-2009
User
Engagement Strategy 2007
Annex
A - User Engagement Report
Annex
B - User Engagement Strategy Action Plan May 2007
User
Engagement Strategy 2006
Annex
A - Results of the Creditor Survey 2005-06
Annex
B - Feedback from Creditors Survey 2005-06
Stakeholder
Confidence Survey 2008
Stakeholder
Confidence Survey 2007
Stakeholder
Confidence Survey 2006
Stakeholder
Confidence Survey 2004
Customer
Comments - Actions taken following specific Comments April 2006
to March 2007
Customer
Comments - Actions taken following specific Comments April 2005
to March 2006
Customer
Comments - Action taken following specific comment April 2003 to
March 2004
Complaints
Survey - October 2004 to March 2005
Consumer
Awareness Survey Management Summary 2004
Complaints
Survey - October to December 2003
Impact Assessments
Paper
for the Diversity Board 5th March 2007 Research
carried out by Middlesex University
Annex A - Ethnic Minorities and
the Bankruptcy Process: Results of Survey of Bankrupts in London
Annex
B - Ethnic Minorities and the Bankruptcy Process: Results of
Interviews with Debt Advice Agencies, the Citizens Advice
Bureaux, Community and Faith Leaders and Support Providers
Race
equality impact assessment: Early discharge provision of the
Enterprise Act 2002
Action Plans
Surveys
for 2006-7 and Forward Compliance for 2007-2010 (Regular
Surveys)
Surveys
for 2006-7 and Forward Compliance for 2007-2009 (Ad hoc Surveys)
Surveys
for 2004-5 and Forward Compliance for 2005-6 / 2006-7
(Businesses and Local Authorities)
Surveys
for 2004-5 and Forward Compliance for 2005-6 / 2006-7
(Households and Individuals )
Readership Survey
IP
Readership Survey 2005
Pay Review
Equal
Pay Review 2003
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